It is with heavy hearts that we must inform you of the cancellation of BIORUN. As much as we tried our hardest to make the event come true, there were some hurdles that were hard to overcome, and in the end we were faced with the undesired decision of discontinuing BIORUN.
We are truly sorry.
For BIORUNners who have registered and paid, you will be notified by CheckPoint Spot for the refund.
We would like to thank again the support we have received from all of you and for your patience and understanding as we resolve the issues pertaining to runner’s fees.
For any questions regarding your refund, please contact email@example.com.
IF YOU PAY REGISTRATION FEE USING CREDIT CARD
We will reverse the transaction in your credit card on 1st April 2019. Please allow 10-14 working days for the amount to be reflected in your credit card statement.
IF YOU PAY REGISTRATION FEE USING BANK ACCOUNT TRANSFER
We do not have your bank information to credit the refund. Therefore, we need you to send us your Full Name, IC, Bank Name & Account Number to firstname.lastname@example.org. Please put your email subject matter as "BioRun Refund".
Alternatively is you can just forward us your registration confirmation email with your Bank Name & Account Number.
We will process refund on every Monday. All responses from Mon - Sun, will be processed on the following Monday.
We are also sending SMS to all affected participants. Please respond to us by 30th April 2019. No refund will be processed after that.